What
is quality in Multiax?
In its widest sense, quality is a degree of excellence: the extent to which
something is fit for its purpose.
In the narrow sense, product or service quality is defined as conformance with
requirement, freedom from defects or contamination, or simply a degree of customer
satisfaction.
To put it simple, the only true measure of quality is customer satisfaction,
which takes into account interpretations of the needs and expectations of customers.
Nevertheless customer needs and expectations are constantly changing. Awareness
of new technology, legislation, problems, competitor products or services creates
new wants for customers.
Wants turn into demands when these customers begin their next purchase. Therefore,
it is vital for organisations to constantly improve quality so that satisfied
customers are retained as well as created.
For the future, Multiax has in mind to be always well aware of customer needs,
and the objectives put by the management are all to provide the latest technologies
and solutions to keep companies competitive, being also able to anticipate their
requirements with a sharp service.
